setting up microsoft authenticator on new phone

We have secondary email addresses set up for password recovery, but those don't seem to be an option here. So we get stuck in a verification loop we can't get past to actually retrieve our licenses. Logging in in-browser requires verification with the Authenticator app, but trying to log in to the Authenticator app in order to verify our login in-browser in turn also requires approval through the Authenticator app.

We rarely have to access our Microsoft account, except for when we need to retrieve new Office licenses purchased through Techsoup.Īnother staff member got us initially set up with the Authenticator app a few years ago and it seemed fine for a while, but something must not have been completed or set up right, because now we cannot access the account at all. We are no longer able to access our Microsoft account due to some hiccup in our 2FA setup with the Authenticator app. Everything we do is piecemeal and intermittent and we have had quite a bit of turnover, so some information is hard to come by internally, and it's not even clear what names are associated with our account in an admin role. I work for a small non-profit with minimal tech infrastructure. Reposting here from the general community forum.

Setting up microsoft authenticator on new phone